Frequently Asked Questions FAQ

1:1 quality means that the jersey faithfully replicates the version worn by professional players: same breathable technical fabric, same embroidered embossed crest, same stitching, and same finish. It is the highest quality version available to fans, unlike more economical versions that use thicker fabrics and flat printed crests.

The Player Version or 1:1 quality uses the same lightweight technical fabric as competition jerseys, with a fitted athletic cut and embroidered crest. The Fan Version has a looser fit and thicker fabric, designed for everyday wear with greater comfort.

If you are looking for the closest experience to a player, choose the 1:1 version. If you are going to wear it daily, the Fan Version is ideal.

Yes, we offer custom printing service for numbers and special patches on each garment. Write to us on WhatsApp and one of our advisors will help you with the process to make your garment unique.

Recommendations to keep your jersey like new:

• Hand wash or delicate cycle with cold water
• Do not use bleach or fabric softener
• Air dry, avoid dryer
• Iron inside out at low temperature
• Do not iron directly over logos or numbers

We always recommend ordering one size larger than usual, as 1:1 quality jerseys have an athletic fit that is close to the body. It depends on the person's build and preference.

Consult our complete size guide or write to us on WhatsApp with your weight, height, and chest measurement, and we will advise you personally.

Free shipping on purchases over $90,000. Home delivery has an additional cost if you choose cash on delivery.

Once dispatched, you will receive the tracking number via WhatsApp to track your order in real-time. Questions about shipping? Write to us.

Consult our complete shipping policy for more details.

For Colombia 🇨🇴

Your order arrives within 24 to 48 business hours after dispatch.

Dispatch times:

• Monday to Friday: departs at 4:00 pm 🕓
• Saturdays: departs at 3:00 pm 🕒

Once dispatched, we will send you the tracking number so you can track it in real-time. For Bogotá, we guarantee delivery within 24 business hours after dispatch.

Outside Colombia 🌎

We will inform you of the estimated arrival date of your order ✈️.

Once your order has been dispatched, we will send the tracking number to the WhatsApp or email you used for your purchase. With that number, you can track your package directly on the carrier's website.

You can also track it here in real-time. If you have not received your tracking number or more than 48 business hours have passed, write to us at +57 302 6398761.

We accept all payment methods:

• Credit and debit cards (Visa, Mastercard, Amex)
• PSE (bank debit)
• Nequi and Daviplata
• Bancolombia, Llave Bre-b and Codensa
• Sistecredito — 100% online credit without card
• Efecty
• Addi — up to 3 months interest-free
• Cash on delivery (additional cost applies)

All online payments are processed with secure SSL encryption.

Yes, completely. We have been selling in Colombia for over 3 years with thousands of satisfied customers and a rating of 4.7 out of 5 with over 1,300 verified reviews.

• Payments processed with SSL encryption
• We never store card data
• Shopify platform — global security standard
• Exchange or refund guarantee for manufacturing defects

Verify our authenticity on Instagram @velocitysavag.

Size exchanges — available within 15 calendar days from the delivery date:

• Bogotá: Cost of $15,000 (includes pickup and new delivery)
• Outside Bogotá: The customer assumes the cost of round-trip shipping

Warranty for manufacturing defects — valid for 30 days from delivery. We cover 100% of the costs if the garment arrived with a defect or different from what was ordered.

Does not apply to promotional or special discount products. To initiate an exchange, write to us on WhatsApp with your order number and product photos.

Consult our complete exchange and return policy for more information.

We are a 100% virtual store with over 3 years of experience in the Colombian market. Find us on social media to verify our authenticity.

You will be attended by real people passionate about soccer, not bots.

WhatsApp: +57 302 6398761
Instagram: @velocitysavag

We respond Monday to Saturday during customer service hours.