Track my order

Type the tracking number we emailed you when your order shipped and choose the carrier. We copy the tracking number for you and open the page where you can paste it.

What each status means

• On the way to destination: your order has left our warehouse and is on its way to your city.
• At destination warehouse: it arrived in the city and is waiting for the day's delivery route.
• Out for delivery: it is on the courier's motorbike or truck. That day, keep your phone handy.
• Delivered: someone received it at the address. If it wasn't you, ask at the front desk before writing to us.

Frequently Asked Questions

When do I get the tracking number?

It arrives by email the same day we ship the order. If you bought today, it doesn't exist yet: first we prepare the garment. In Bogotá that takes about 48 business hours.

How long does delivery take?

In Bogotá, about 48 business hours from when we confirm the order. In the rest of Colombia it depends on the city and the carrier, usually 3 to 4 business days in Colombia. If the garment has to be imported, it usually takes between 20 and 25 calendar days and we let you know over WhatsApp before going ahead.

The tracking number doesn't show up on the carrier's page

Carriers take a few hours to register a new tracking number in their system. If you just received it, wait until the next day. If 48 hours have passed and it still doesn't appear, message us.

It says delivered but I didn't receive it

First ask at the front desk or whoever receives at your address, which is where it turns up 9 out of 10 times. If it isn't there, message us the same day with the tracking number and we will open the claim with the carrier.

See all frequently asked questions · When will my order arrive? · Exchanges and refunds